Returns & Exchanges

At Sydney Electric Bikes, we want you to ride with confidence; if you are not entirely satisfied with your purchase, we offer a 14-day return window for unused items in their original packaging. Please note that for safety and regulatory reasons, motorized components and batteries must undergo a technical inspection before a refund can be processed.

Return Process

• 1.
  Initiate a Return Request

  Contact our customer support team or visit our Sydney showroom with your original proof of purchase to start the return authorization process.

• 2.
  Technical Inspection

  Our certified technicians will inspect the electric bike's motor, battery, and frame to ensure no modifications or damage have occurred since the sale.

• 3.
  Service and Restocking Review

  Once the inspection is complete, we will confirm eligibility; please note that a restocking fee may apply to bikes that have been assembled or ridden.

• 4.
  Refund Processing

  After approval, your refund will be issued to your original payment method, or you may choose a store credit to upgrade to a different model.